Unique Himalaya Treks and Expedition is committed to safeguarding your personal information and ensuring transparency in how we collect, use, and protect your data. This Privacy Policy outlines our practices when you interact with our website, make inquiries, or use our trekking, tour, and adventure services. By accessing our website or booking with us, you agree to the terms described below.
1. Information We Collect
We collect both personal and non-personal information to provide quality services and fulfill legal requirements.
The information collected may include:
a) Personal Information
This data is provided directly by you when you fill forms, book trips, or communicate with us:
- Full name
- Email address
- Phone number
- Address
- Passport details (required for trekking permits)
- Nationality and date of birth
- Emergency contact details
- Payment information (processed through secure gateways)
b) Non-Personal Information
Automatically collected when you browse our website:
- IP address
- Browser type and version
- Device information
- Pages visited and duration
- Cookies and tracking data
2. How We Use Your Information
Your information is used to provide a safe, organized, and satisfactory experience. We use your data to:
- Process trip bookings, confirmations, and payments
- Issue trekking and mountaineering permits
- Communicate regarding travel plans, updates, and inquiries
- Provide customer support and manage complaints
- Improve website performance and user experience
- Fulfill legal obligations required by the Government of Nepal
- Prevent fraudulent or unauthorized activities
These uses help us maintain a high standard of service for all our clients.
3. Sharing of Information
We respect your privacy and never sell or trade your personal information.
However, in certain cases, sharing information is necessary to deliver our services:
We may share your information with:
- Government bodies (for permits, TIMS cards, and legal documentation)
- Nepal Mountaineering Association (NMA) and Trekking Agencies’ Association of Nepal (TAAN)
- Nepal Tourism Board (NTB) and immigration authorities
- Hotel partners, airline companies, and local service providers
- Secure payment processing companies
All partners receiving your data follow proper confidentiality and security measures.
4. Data Security
We take strong measures to protect your information from loss, unauthorized access, misuse, or disclosure. Our security includes:
- SSL-encrypted website
- Secure servers and restricted data access
- Staff trained in handling confidential information
While we strive for complete security, no online transmission can be guaranteed 100% secure. We continuously update and monitor our systems for added protection.
5. Cookies and Tracking Technologies
Cookies help us improve user experience and website performance. They allow us to:
- Remember your preferences
- Analyze website traffic
- Improve loading speed and performance
- Customize content
You can disable cookies in your browser settings, but some website features may not work properly.
6. Data Retention
We keep your personal data only for as long as necessary to:
- Complete bookings and provide services
- Maintain legal, tax, and audit requirements
- Improve customer service and business operations
Once the data is no longer required, it is securely deleted or stored in accordance with legal standards.
7. Your Rights
As a user, you have the right to:
- Request access to your personal information
- Correct or update inaccurate details
- Request deletion of your data (when legally allowed)
- Opt out of marketing or promotional messages
- Ask how your information is collected and used
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may include links to external websites such as travel partners, social media pages, or booking portals.
We are not responsible for their privacy practices and encourage you to read their respective policies.
9. Children’s Privacy
Our services are not intended for children under 16.
We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.
10. Updates to This Policy
We may update or revise this Privacy Policy to reflect changes in laws or our business operations.
Any updates will be posted on this page with the latest revision date.
